China Chalet 天府川菜

Reviews about China Chalet 天府川菜

• 1 / 5

  By Fernanda García
  WE FOUND HAIR IN ALL THE FOOD!!! BEWARE!
  
  BE READY FOR A HAIRY EXPERIENCE AND TERRIBLE CUSTOMER SERVICE
  
  This is the WORST experience I've ever had in any restaurant in my life. My three friends and I decided to order this food as take out and it was a terrible idea. While we were at home eating it the four of us found HAIR in our food! At first, I thought I was going to let it slide when I saw the hair in my food but then my friends told me they had hair in their food too. It was truly disgusting. So I decided to call the place and ask for an explanation. They told me to go back in and so we did. The person there was probably the rudest person I've ever encountered in the food industry. He kept denying what happened even though the hair was there. He was mean and disrespectful. He whipped out his iPad mini and took a video of us while we explained what happened until I asked for him to stop. Highly unprofessional. Not only that but he was yelling at us and said we were just "teenagers" when first of all it does not matter! and second of all our crew was in their mid-twenties. Just disrespectful. Then a lady came and told him to just give us a refund for the overly expensive sesame chicken, orange chicken, and pork. We weren't looking to get money back we just wanted to make things right and give them the chance to fix the problem. He did not want to do this but when he did he threw our credits cards around and was just overall rude to our crew. He kept laughing at our faces saying how this is impossible. The lady kept saying how it's not right for us to lie but so we were accused of lying as well. I drove back 15 mins to the restaurant when we found the hair. Why would I waste my time, gas and come back just so I could do this? The reason why I came back is because I find it unacceptable to find 4+ hair in our meat. I will try to upload pictures of the hair so you can see for yourself. I understand sometimes mistakes happen but finding hair EMBEDDED in every type of meat we ordered is not okay at all. And what makes this even worse is their TERRIBLE customer service. We were treated like nothing but trash. The least they could have done is giving us an apology but we were met with extreme anger.
  January 28, 2017